SUPPORT
Let’s find where it got stuck.
Email help@arenor.app for English support or destek@arenor.app for Turkish. Use the customer portal to manage payments and subscriptions.
What to include
- Your Arenor and macOS versions.
- Your provider and CLI version, without license or API keys.
- Short steps to reproduce the issue, what you expected and what happened.
- An error message or screenshot with personal data and project secrets removed.
If a CLI will not connect
- Check the selected tool path in Settings → Accounts.
- Confirm the tool is signed in and your account can access the selected model.
- Check the tool using its current official installation instructions. If an update caused the problem, include the old and new versions.
If activation is blocked
Check plan and device status in Settings → License. If you have reached the two-Mac limit, release a device you no longer use. Use the Lemon Squeezy customer portal for orders, invoices and subscriptions. Include an order number in your message, not the full license key.
If your email bounces
A delivery failure means you should not assume we received the message. Try another email provider and include the short error code. Do not send passwords, full message headers or verification codes.